FAQs
How do I schedule an appointment with a doctor?
You can schedule an appointment by calling our appointment desk at [Phone Number], using our online booking portal on this website, or through our patient mobile app.
What documents do I need to bring for my appointment?
Please bring a valid government-issued photo ID, your insurance card, and any relevant medical reports or prescriptions from previous visits.
Can I pre-register for my admission to the hospital?
Yes, we highly recommend pre-registering to save time on the day of your admission. You can do so through our online pre-registration form or by contacting our admissions office at [Phone Number].
What are the visiting hours for inpatients?
Our general visiting hours are from [Time, e.g., 10:00 AM to 8:00 PM]. Please note that visiting hours may vary for different wards (e.g., ICU, NICU). Please check with the ward's reception for specific timings and visitor policies.
How can I get a copy of my medical records?
You can request your medical records by filling out a request form at our Medical Records Department. For more information on the process and required documents, please visit our Medical Records page on the website.
Which insurance plans does the hospital accept?
We are affiliated with a wide range of insurance providers. For a complete list of accepted insurance plans, please visit our 'Insurance & TPA Partners' section on the website or contact our billing department at [Phone Number].
How do I pay my hospital bill?
You can pay your bill online through our secure payment portal, at our cashier's desk at the hospital, or via a bank transfer. Please refer to your invoice for all payment options.
Will my insurance cover all my medical expenses?
Insurance coverage depends on your specific policy and the services you receive. We recommend contacting your insurance provider directly to understand your coverage details, co-pays, and deductibles before your visit.
What should I do if I have a question about my bill?
If you have any questions or concerns about your bill, please contact our billing department at [Phone Number]. Our team will be happy to assist you.
Where can I find a list of all the hospital's specialties and departments?
A comprehensive list of our specialties, including Cardiology, Orthopedics, Oncology, and more, can be found in the 'Specialties' section of our website.
Is there a pharmacy inside the hospital?
Yes, we have a 24/7 in-house pharmacy located on the ground floor, which provides a wide range of medications and surgical supplies.
Does the hospital have a cafeteria or food court?
Yes, our cafeteria is located on [Floor/Location, e.g., the first floor] and offers a variety of food and beverages for patients' families and visitors. It operates from [Time, e.g., 7:00 AM to 10:00 PM].
How can I give feedback or file a complaint?
Your feedback is important to us. You can provide feedback through the feedback forms available at the reception desk, by speaking with our patient relations officer, or by submitting your comments through the 'Contact Us' section of our website.
What are the parking facilities at the hospital?
We offer paid parking for patients and visitors in our multi-level parking lot. There are also designated parking spots for differently-abled visitors near the main entrance.